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Dallas Lawn Care FAQ

by Nate on January 24, 2011

Frequently Answered Questions

What’s Included

Daugherty’s Lawn Service mows your front and back yard with mowers. We also edge, line trim around beds/fences/AC/trees (please protect, otherwise they may be damaged) and other areas that are not accessible to our mowers, and blow the area clean.

Customer Service

The best way to reach Daugherty’s Lawn Service is by using our Online Contact Form – we monitor these requests during all business hours. You may also call the office (214) 275-4998. Office hours are between 9AM-5PM Monday thru Friday.

Mow Day/Time

Daugherty’s Lawn Service crews work Monday thru Saturday. Our crews are in certain areas on certain days, so you will be assigned a specific mow day. The crew follows the same route every week, so you will notice they arrive about the same time each week. However, as we add customers, it may change, so we cannot guarantee a time of day.

Holidays

One of our top priorities is to show up on the designated mow day – and that includes national holidays that fall Monday-Friday. Since we have hundreds of yards on the schedule, there is no way we can skip a day & then catch up! If you want us to skip until the next scheduled mow, just give us a call or e-mail your request. Christmas and New Year’s day are the only days we do not work.

Payment

Payment for service is conveniently billed to your debit or credit card the 1st of each month. Although we are very punctual, keep in mind that your bank does not always post the charge on your account the exact day we process payments! Printed statements will be sent each month.

Declined Cards

In the event that your card is declined, we will try the card again the day before your next scheduled mow. If the card does not go through a second time, we will cancel the following day’s service and leave you a phone message. If you respond quickly with another card, we will promptly put you back on the schedule with no late fee or fee for changing cards. If your card is declined more than twice in a season, we may cancel service permanently.

Sprinklers/Lighting

If we damage a sprinkler head or drain cap, contact us within a week of the damage and Daugherty’s Lawn Service will repair or replace the damaged item. We may decide, at our discretion, to service lawns which have landscape lighting with exposed (above the surface) wiring – but cannot be responsible for damages.

Pools

Daugherty’s Lawn Service rates are determined by lot size. Daugherty’s Lawn Service will not increase or decrease the quoted service rate for your yard based on the presence of a pool – regardless of whether there is currently a pool, or whether one is added in the future. Serving a home with a pool involves more edging and line trimming than a home without a pool, and there are also less open areas to mow, but Daugherty’s Lawn Service chooses not to charge extra for this service.

Satisfaction Guarantee

If you feel that our work is not satisfactory, or you think that we did not show up. Simply call or e-mail a short and courteous request and we will send our crew back to re-mow your lawn at no additional charge – either the same day or the next day! Your request must be submitted within 24 hours of your designated mow day, otherwise, we will consider the services provided on that trip satisfactory. Any issues brought to our attention outside the 24 hour window will be addressed on the next designated mow day. Credits are not available.

Rain

We try to finish our routes even on rainy days, unless the entire day is washed out due to torrential downpour. If rain delays your designated mow day, we delay the remainder of the weekly schedule by one day so we can return and service your lawn the very next day. Sunday is the “make-up” day for schedules that are delayed due to rain. Daugherty’s Lawn Service keeps a strict schedule and we rely on you to call to skip if you think your lawn is too wet to mow. Skipped mow days are not rescheduled – to avoid excessively long grass, we recommend that you allow us to mow your lawn wet.

Cancels/Changes

There is no obligation on either party to begin or continue service. If you cancel before the 6 trip minimum is fulfilled, a one-time service cancellation fee of $40 will apply. If you sign up as a customer, we consider you a customer from season to season until you cancel. Cancellations must have a 24 hour notice during business hours. No weekend cancellations for the following Monday. You must notify us of changes to your mowing service the day before your scheduled mow day in order for them to become effective.

Gates/Pets/Items in Yard

If you lock your gate, it must have a combination lock for us to service your property. Daugherty’s Lawn Service offers free combo locks, and installs them on our first trip to your property. Our crews are very careful about locking and closing gates, however, we cannot guarantee the safety or security of your pet. Our crews will not be able to notify you on their arrival under any circumstance, so we highly recommend that you secure your pet indoors or some other secure location on your designated mow day. You accept our service with this provision. All Toys, hoses, and other items should be cleared out for mow day.

Insurance

Daugherty’s Lawn Service carries a $1,000,000 liability policy and our trucks are fully insured.

Warranty/Replacement Policy

Daugherty’s Lawn Service will replace plant material for 90 days for small trees, shrubs and groundcover and one year on trees 3-inch caliper or more from the date of substantial completion of the project or specific phase of the project. THIS POLICY DOES NOT COVER VANDALISM, THEFT, DAMAGE DUE TO ACTS OF GOD, OR OWNER NEGLECT. MATERIAL DAMAGED OR KILLED BY INSECT OR DISEASE WILL NOT BE REPLACED. ALSO, TREES AND ORNAMENTAL TREES UPROOTED DUE TO HIGH WINDS ARE NOT REPLACEABLE. A service fee will be charged to upright wind damaged materials. SOD AND ANNUAL FLOWERS ARE NOT WARRANTABLE.

Deciduous plants installed while dormant (no leaves) will be guaranteed to leaf out during the following spring leaf break.

It is the Owner’s responsibility to maintain the landscape installation upon substantial completion. This includes watering, application of pesticides, herbicides, root stimulator, and fertilizer. The most common causes of plant death are over-watering, under-watering, infrequent watering. The soil should be moist – not wet – not dry.

Replacements under this policy, material will be of the same size and kind as originally specified in the material list at no charge to the owner. Plants, trees or shrubs will be replaced one (1) time only.

This policy is void if all outstanding invoices have not been paid in full.

12 Months of tips

JANUARY:

PLANT WATER
Fruit and pecan trees. 

  • Balled-and-burlapped or containerized trees, shrubs, and vines.
  • Cold-hardy color: dianthus, pansies, flowering kale, and cabbage (if the weather is mild).
  • Once a week
  • 10 minutes per station
FERTILIZING / WEED CONTROL PEST CONTROL
  • Post emergent
  • Spray Weeds
  • Pre emergent
  • Fire Ants
PRUNE MONTHLY MAINTENANCE
  • Shade trees and summer flowering trees. Remove dead and damaged limbs.
  • Summer-flowering trees including crepe myrtles (remove no twigs larger than a pencil in diameter), abelias, altheas.
  • Evergreen shrubs.
  • Leaf Cleanup
  • Weed beds
  • Aerate
  • Mulch
  • Sprinkler Check

FEBRUARY:

PLANT WATER
  • Petunias, pansies, pinks, snapdragons, alyssum, calendulas, glads, cannas, and daylilies.
  • 1-2 times a week
  • 10 minutes per station
FERTILIZE PEST CONTROL
  • Pre emergent
  • Post emergent
  • Fire Ants
PRUNE MONTHLY MAINTENANCE
  • Shade and ornamental trees lightly to remove dead, diseased, and crossing limbs.
  • Evergreens and summer-flowering plants.
  • Leaf cleanup
  • Weed beds
  • Mulch
  • Aerate
  • Sprinkler check

MARCH:

PLANT WATER
  • Trees and shrubs.
  • Plant cool-season annuals such as petunias and snapdragons. Begin planting warm-season types after last killing freeze.
  • 1-2 times per week.
  • 10 minutes per station
FERTILIZE PEST CONTROL
  • Pre emergent
  • Post emergent
  • Fire Ants
PRUNE MONTHLY MAINTENANCE
  • Spring-flowering shrubs and vines only after they finish blooming; flowering quince, spirea, forsythia, weigela, azaleas, camellias, Caroline jessamine, wisteria, climbing roses, etc.

.

  • Mow every two weeks
  • Weed beds
  • Mulch
  • Aerate
  • Sprinkler check

APRIL:

PLANT WATER
  • Turfgrass from plugs, sod, sprigs, or seed.
  • Roses from containers.
  • Warm-season flowers including (sun) periwinkles, cosmos, portulaca, copper leaf, marigolds, zinnias, lantana; (shade) caladiums, coleus, begonia, impatiens, and nicotiana.
  • 2-4 times per week
  • 10 minutes per station
FERTILIZE PEST CONTROL
  • Fertilize
  • Spray weeds
  • Fire ants
  • Grub worms
PRUNE MONTHLY MAINTENANCE
  • Spring-blooming vines and shrubs immediately after bloom.
  • Pick-prune hedges to be wider at the bottom for better light and thicker growth.
  • Mow weekly
  • Trim hedges
  • Weed beds
  • Mulch
  • Aerate
  • Sprinkler check

MAY:

PLANT WATER
  • Lawn grasses from plugs, sod, seed, sprigs, or by hydromulching. Plant buffalograss in sun.
  • Tropical color in beds or pots: bougainvillea, mandevilla, allamanda, penta, hibiscus, and others.
  • Trees and shrubs.
  • Warm-season annual color plants.
  • Cannas, glads, caladiums, and other seasonal bulbs. Mums and other fall perennials.
  • Groundcovers from 2 1/4″ or 4″ pots.
  • 2-4 times per week
  • 10 minutes per station
FERTILIZE PEST CONTROL
  • Fertilize
  • Spray weeds
  • Fire ant killer
  • Grub worm control
  • Fleas, ticks, and chiggers
PRUNE MONTHLY MAINTENANCE
  • Climbing roses after their bloom.
  • Spring-flowering shrubs, vines, shrubs, and trees after their bloom
  • Mow weekly
  • Trim hedges
  • Weed beds
  • Aerate
  • Mulch
  • Sprinkler check

JUNE:

PLANT WATER
  • All warm-season grasses; bermuda, zoysia, St. Augustine , and buffalo.
  • Summer annual color, such as portulaca, marigold, zinnia, periwinkle, lantana, copperleaf, amaranthus, cosmos, and verbena.
  • Tropical color: bougainvilleas, hibiscus, pentas, allamandas, mandevillas, etc.
  • Crepe myrtle, while in bloom to be sure of color.
  • Shrubs and trees.
  • Every other day
  • 10 minutes per station
FERTILIZE PEST CONTROL
  • Fertilize
  • Spray weeds
  • Fire ants
  • Grub worms
  • Fleas, ticks, chiggers
PRUNE MONTHLY MAINTENANCE
  • Remove spent flowers from daisies, daylilies, cannas, and other summer flowers.
  • Dead and damaged wood from trees and shrubs as needed.
  • Mow weekly
  • Trim hedges
  • Weed beds
  • Aerate
  • Sprinkler check
  • Mulch

JULY:

PLANT WATER
  • Color for fall: marigolds, zinnias, celosa, Joseph’s coat.
  • Container-grown nursery stock.
  • Warm-season lawn grasses.
  • Every other day
  • 15 minutes per station
FERTILIZE PEST CONTROL
  • Fertilize
  • Spray weeds
  • Chinch bugs
  • Fire ant killer
  • Grub worms
  • Fleas, ticks, chiggers
PRUNE MONTHLY MAINTENANCE
  • Roses to encourage fall bloom.
  • Dead or damaged limbs.
  • Flowering plants to remove spent flower heads.
  • Mow weekly
  • Trim hedges
  • Weed beds
  • Mulch
  • Aerate
  • Sprinkler check

AUGUST:

PLANT WATER
  • Fall color such as mums, asters, marigolds, zinnias, and celosia.
  • Fall-flowering bulbs such as spider lilies, fall crocus, and fall amaryllis.
  • Finish planting warm-season lawn grasses: buffalo, Bermuda , St. Augustine , and zoysia.
  • Wildflower seed.
  • Every other day
  • 15 minutes per station
FERTILIZE PEST CONTROL
  • Fertilize
  • Spray weeds
  • Grub worms
  • Chinch bugs
  • Fire ants
PRUNE MONTHLY MAINTENANCE
  • Trim spent flower stalks and blossoms of annuals and perennials to stimulate re-growth of stems and blooms.
  • Remove dead and damaged wood from shrubs and trees.
  • Mow weekly
  • Trim hedges
  • Weed beds
  • Mulch
  • Aerate
  • Sprinkler check

SEPTEMBER:

PLANT WATER
  • Wildflower seeds.
  • Finish warm-season lawn grass plantings by early September.
  • Perennials.
  • Cool-season grasses.
  • 2-3 times per week
  • 10 minutes per station
FERTILIZE PEST CONTROL
  • Fertilize
  • Spray weeds
  • Pre emergent
  • Grub worms
  • Fire ants
PRUNE MONTHLY MAINTENANCE
  • Remove spent blooms of summer-flowering perennials.
  • Mow weekly
  • Trim hedges
  • Weed beds
  • Mulch
  • Aerate
  • Sprinkler check .

OCTOBER:

PLANT WATER
  • Pansies, violets, pinks, snapdragons, flowering cabbage and kale, English daisies, Iceland poppies, wallflowers, garlic, and other cool-season flowers.
  • Complete wildflower plantings.
  • Trees, shrubs, vines, and spring- and summer-flowering perennials.
  • Cool-season grasses.
  • 2-3 times per week
  • 10 minutes per station
FERTILIZE PEST CONTROL
  • Fertilize
  • Pre emergent
  • Spray weeds
  • Brown patch in St. Augustine
  • Fire ants
  • Grub worms
PRUNE MONTHLY MAINTENANCE
  • Pick-prune shrubs as needed, but save major pruning for winter.
  • Remove dead and damaged wood from trees.
  • Mow weekly
  • Trim hedges
  • Weed beds
  • Mulch
  • Aerate
  • Sprinkler check

NOVEMBER:

PLANT WATER
  • Trees and shrubs.
  • Spring bulbs, including daffodils and grape hyacinths. Pre-cool tulips and hyacinths for 45 days at 40º prior to planting.
  • Spring- and summer-flowering perennials, including daisies, iris, daylilies, lilies, thrift, lythrun, etc.
  • Spring-flowering annuals, including pansies, pinks, snapdragons, flowering cabbage and kale, English daisies, and California and Iceland poppies.
  • Winter-hardy nursery stock.
  • Cool-season grasses.
  • 1-2 times per week
  • 10 minutes per station
FERTILIZE PEST CONTROL
  • Fertilize
  • Pre emergent
  • Spray weeds
  • Grub worms
PRUNE MONTHLY MAINTENANCE
  • Begin major tree pruning. Remove dead limbs before leaves fall. Too early for fruit trees.
  • Pick-prune shrubs to remove longest shoots if needed.
  • Remove spent blooms and seed heads from flowering plants.
  • Cut off tops of brown perennials; leave roots in the soil.
  • Leaf cleanup
  • Mulch
  • Aerate
  • Sprinkler check

DECEMBER:

PLANT WATER
  • Trees and shrubs.
  • 1 time per week
  • 10 minutes per station
FERTILIZE PEST CONTROL
  • Pre emergent
  • Spray weeds
  • As needed
PRUNE MONTHLY MAINTENANCE
  • Evergreens, to adjust the appearance.
  • Shade trees, to remove dead and damaged wood.
  • Leaf cleanup
  • Mulch
  • Aerate
  • Sprinkler check
  • Mulch all bare soil

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